Sun Country Reviews

Sun Country has an overall rating of 4.4 based on 18 reviews. Customer feedback on Sun Country is mixed: Sun Country reviewers highlight positive aspects like affordable fares, friendly customer service, convenient flight options, and user-friendly website, which strongly appeal to budget-conscious travelers and families looking for affordable vacation options. However, Sun Country is often criticized for its limited route options, inconsistent flight schedules, additional fees for baggage, and customer service wait times.

4.4/5.0

18 reviews

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All Sun Country Reviews (18)
LouisWatts_05
May 26, 2026
"They kept me calm after my flight got canceled"
My flight was delayed for a while and then ended up getting canceled, which had me stressed because I wasn’t sure what was going to happen next. The desk staff were helpful though and explained the options clearly, which I really appreciated because I needed a bit of reassurance in the moment. They got me rebooked for the next morning and stayed calm the whole time. It wasn’t an ideal situation, but they handled it fairly.
Stacy_gandy00
May 23, 2026
"Crew Was fine, not Much Else"
The crew seemed professional and stayed calm the whole time, which I appreciated. But the service felt a little rushed to me. It wasn’t a bad experience or anything, just kinda Average overall.
Toby_larue04
May 05, 2026
"Boarding was fine… until it wasn’t"
I flew Sun Country and at first I was like, okay, this boarding process is normal. Nothing fancy, nothing terrible. But then the gate area filled up so fast and the group numbers were kind of hard to follow, and suddenly I was annoyed because nobody seemed to know when they were actually supposed to line up.

The staff seemed like they were trying, so I don’t want to be too harsh, but it definitely felt rushed. People were crowding the lane before their group was even called, and it got messy quick. Overall, not a disaster, but yeah, they could definitely make it more organized...
hello_michael183
April 23, 2026
"Not the best once we were in the air!!"
The flight itself wasn’t great!! The crew barely came around, so it felt like we were kind of left on our own most of the time.
AmberGrullon_56
April 17, 2026
"Better than I expected"
I wasn’t expecting much, but the seats were actually comfortable and the legroom was better than I thought it would be. The whole flight felt easy, and I never had that cramped feeling you sometimes get. Ended up being a nicer experience than I expected
rose_Spann98
April 17, 2026
"Quick reply, but still a bit frustrating"
Support got back to me fast, which I appreciated. I just wish I hadn’t needed help in the first place, because it was still kind of annoying to deal with.
Joann.maloney
April 12, 2026
"The booking process worked okay overall..."
The booking process worked okay overall, but I didn’t really love that the fees only showed up later. It made the final price feel a bit less straightforward.
wanda-Aguilar
April 11, 2026
"My bag came out super fast"
I was pleasantly surprised by how quickly my checked bag came out. No issues at all, which made the whole experience really smooth!
Robert-sabo
April 04, 2026
"They kept me in the loop"
I got texts and emails right when I needed them, so I always knew what was going on. It made the whole thing feel easy.
MOLINA
March 31, 2026
"Pretty good deal for my trip"
Got a cheap ticket everything went fine. No real issues at all, so yeah, it felt worth it to me
MCCLOY
March 12, 2026
"Fees were straightforward"
The fees were clear enough from the start. No surprise charges popped up, and overall it felt fair.
MattCunningham
February 20, 2026
"Pretty easy to book and use"
Booking through suncountry.com was smooth. The site loaded quickly, the prices were easy to understand, and I didn’t feel like I was being sent on some endless scavenger hunt just to choose seats and add bags. It was nice. Like, weirdly nice for an airline website.
I used the app for check-in and my boarding pass too, and it worked without any random glitches or dramatic nonsense. Not exactly life-changing, obviously, but it did make the whole trip feel a lot less annoying. So yeah, solid overall
Ann.sanner
February 20, 2026
"Changing my flight wasn’t as painful as I expected"
I had to shift my trip by a few days, which of course felt like one more thing going wrong for me, but the change process was actually easy. The fees and rules were shown before I paid, so at least I didn’t get hit with some surprise charge at the end like I half expected. The cancel option was easy to find too. for once, something went smoother than I thought it would
josephchen7453
February 17, 2026
"I actually appreciated how easy it was..."
I actually appreciated how easy it was to find the bag rules before booking. The personal item size was clearly listed, and adding a checked bag online was straightforward. I do wish the fees didn’t feel like something you have to think through so carefully, because it can add up if you’re not paying attention. But since everything was clear upfront, I didn’t get hit with any weird surprises at the airport, which was the main thing I cared about. Overall, a smooth experience.
Natalie-johnson
February 03, 2026
"They did the right thing quickly"
I got my travel credit and the refund process was easy. It’s nice when a company handles things fairly and doesn’t make you jump through hoops.
hello_james226
December 07, 2025
"Just checked in this morning and..."
Just checked in this morning and it was really smooth. Everything moved fast, no hiccups, and it made a good first impression right away.
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